Returns, Refunds & Commissions

Last updated: September 14, 2026

Returns, Refunds & Damaged Items

Because each piece from The Joy Shoppe is handmade, one of a kind, and created with care, all sales are final. We are unable to accept returns or exchanges for change of mind, color preference, sizing, or décor decisions.

If your order arrives damaged, please contact us within 3 days of delivery. To help us review the claim, include clear photos of the damaged item, the original packaging with any visible shipping damage, and the shipping label and outer box.

Please keep all original packaging until the claim is resolved. Customers are responsible for return shipping costs when a return is requested. Original shipping fees are non-refundable.

Returns must receive prior written approval from The Joy Shoppe. Unauthorized returns, including any items sent back without written approval, will not be refunded or returned to the sender.

Once the item and documentation have been reviewed, we will work with you on the most appropriate resolution, which may include a repair, replacement when possible, or refund.

Commission & Custom Order Policy

Commissioned and custom-made pieces are created especially for you, based on your selected colors, size, style, and details. For that reason, all commission and custom orders are final sale and cannot be returned, exchanged, or refunded after work has begun.

Before your piece is started, we will confirm the agreed design details together. Please review those details carefully, as changes may not be possible once the creative process is underway.

If a commissioned piece arrives damaged in transit, please follow the damaged-item instructions above and send photos of both the item and its packaging within 3 days of delivery. Customers are responsible for return shipping costs when a return is requested.